Returns & Exchanges

At Neutral Ground, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, we offer a 30-day return window for all unworn garments in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Item

Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.

3

Ship It Back

Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing